Shipping Policy

Last updated: [Month Day, Year]

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from EYRA.

1. Order processing

Orders are processed on business days, excluding weekends and public holidays. Processing times may vary based on order volume, product availability, and verification requirements.

For current estimates on processing times and cut‑off times, please refer to our FAQ, which we keep updated with operational details.

2. Shipping methods and carriers

We use one or more third‑party carriers to deliver your order. Available shipping methods, estimated delivery windows, and associated costs are shown at checkout and may vary by destination.

3. Shipping destinations

We currently ship to selected countries and regions. The list of active shipping destinations and any restrictions (for example, PO boxes or certain territories) are described in our FAQ and may change over time.

4. Shipping fees, duties, and taxes

Shipping fees are displayed at checkout and may depend on your location, order value, and selected shipping method.

For international orders, additional customs duties, taxes, or import fees may be charged by your local authorities. These charges are your responsibility unless we explicitly state otherwise at checkout. Please consult your local customs office for more information.

5. Delivery times

Any delivery times shown at checkout or in order confirmations are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, weather, or other factors beyond our control.

For current estimated delivery windows by region, please refer to our FAQ.

6. Tracking your order

Where available, we provide tracking information once your order has shipped. You can use this information to follow your shipment via the carrier’s website or tracking portal.

7. Risk of loss and title

Risk of loss and title for products pass to you when we deliver the items to the carrier. Once the carrier has accepted the shipment, we are not responsible for loss, theft, or damage in transit, except where required by law or where we explicitly state otherwise.

8. Failed deliveries and incorrect addresses

Please ensure that your shipping address is complete and accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by you.

If an order is returned to us due to an incorrect address, refusal, or failure to collect, we may, at our discretion, offer reshipment at your expense or treat the order in accordance with our Refund Policy.

9. Lost or damaged shipments

If you believe your shipment is lost or has arrived damaged, please contact us as soon as possible at hello@eyraeyewear.com with your order number and any relevant details (including photos for damage). We will review the situation and work with you and, where applicable, the carrier on a resolution.

10. Changes to this Shipping Policy

We may update this Shipping Policy from time to time. We will post the updated version on this page with a revised “Last updated” date. Your continued use of the Services after changes are posted constitutes your acceptance of the updated policy.

11. Contact us

If you have any questions about shipping, delivery, or the status of your order, please contact us at:

EYRA
Ferreira LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: hello@eyraeyewear.com