Refund Policy

Last updated: [Month Day, Year]

We want you to feel confident when you purchase from EYRA. This Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through our online store.

1. General principles

Our goal is to offer a fair and reasonable approach to returns while protecting product integrity and hygiene. For practical details (timelines, conditions, and how to start a return), please refer to our FAQ, which contains the most up‑to‑date operational information.

2. Eligibility for returns

To be eligible for a return or exchange, items must generally:

• Be in their original condition and packaging
• Show no signs of wear, damage, or alteration
• Include all accessories, cases, and packaging materials

Certain items may be final sale or non‑returnable where clearly indicated at the time of purchase.

3. Return windows and conditions

Our standard return and exchange windows, including any specific conditions (for example, number of days from delivery, inspection requirements, or restocking rules), are described in detail in our FAQ. If there is any conflict between this policy and the FAQ, this Refund Policy will govern.

4. How to request a return or exchange

To request a return or exchange, please follow the instructions in our FAQ or contact us at hello@eyraeyewear.com with your order number and details. We may provide you with a return authorization and instructions, including the return address and any labels if applicable.

5. Condition of returned items

All returned items are inspected upon receipt. We reserve the right to refuse a refund or exchange if the item is not returned in its original condition, is damaged, or shows signs of wear beyond what is necessary to reasonably inspect the product.

6. Refunds

If your return is approved, we will process a refund to your original method of payment, unless otherwise agreed. Depending on your bank or payment provider, it may take several business days for the refund to appear on your statement.

Original shipping charges are generally non‑refundable unless required by law or where we have clearly stated otherwise.

7. Exchanges

Where exchanges are permitted, we will either:

• Ship a replacement item after receiving and inspecting the original item; or
• Provide store credit or a new order process, as described in our FAQ.

8. Damaged or incorrect items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at hello@eyraeyewear.com with photos and your order number. We will review the issue and work with you on an appropriate resolution, which may include a replacement, repair, or refund.

9. Non‑returnable items

Certain items may be non‑returnable for hygiene, safety, or regulatory reasons, or where clearly marked as final sale at checkout. Any such limitations will be indicated on the product page or during the purchase process.

10. Returns from outside your home country

For international orders, additional conditions may apply, including customs, duties, and return shipping costs. Please refer to our FAQ for current guidance on international returns.

11. Changes to this Refund Policy

We may update this Refund Policy from time to time. We will post the updated version on this page with a revised “Last updated” date. Your continued use of the Services after changes are posted constitutes your acceptance of the updated policy.

12. Contact us

If you have any questions about this Refund Policy or whether your order is eligible for a return or refund, please contact us at:

EYRA
Ferreira LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: hello@eyraeyewear.com